Your Best Choice for Heating, Cooling and Home Insulation in Lansing MI (2)

AC install scheduled for Wednesday delayed due to lack of installers. We had been without air for over a week so a delay was troublesome. Comfort added us to the next day schedule and install was completed Thursday afternoon. Installers were professionals. Job looks great.

We had Comfort First install a new A.C. unit for our house which never had central air. We greatly appreciated all the work the technician (Jeff) did and when it looked like the line through the attic space could not go the way he had anticipated, he informed us and found a work around very quickly. Afterwards, he took the time to show us each part and gave us some tips to keep in mind for taking care of the unit.

After speaking with numerous HVAC Contracting companies I had the luck to have Brad Wilette from Comfort First return my Emergency Call. It only took a few minutes to notice that I had moved up a few levels in knowledge and customer service. I Locked In!. Jeff Butler the Installation Tech was Efficient and Personable. My Wife was Elated and that doesn't happen often!

Very knowledgeable staff who went above and beyond for us. Prompt staff, who worked beyond normal hours to get the Jon Done. Highly recommended them.

Very professional hard working people & company

The installers were efficient, experienced, and polite.

I had a few different HVAC shops in, but only Comfort First would do the furnace, AC, water heater, and fireplace conversion. Josh really knew his stuff and identified problems in our house that the new equipment will address.

Really the title says it all.

Josh is a fantastic consultant. He explained everything in detail and walked me through the process of putting in a new furnace/AC during the first walkthrough. He has a great attitude and made things very easy to understand. I received lower quotes but decided to go with Comfort First because of the great customer service that I have received so far!

Was told it was a Thursday, Friday install. On day 2, half way thru day.....Was maybe half done. Called and talked to Brad about someone finishing up on Saturday. I had stayed over first day and had plans the second day. He told me no one was available, so I had to forfeit $150 concert ticket I bought to stay after hours the second day. My backroom where all the candy is stored was so hot and humid, I didn't think it would last the weekend. Still had to come back Tuesday and finish up. I think for commercial installs an extra day should be set aside. Also.......Nate was wonderful to work with. His co-worker......not so much. He didn't seem to like the fact that we were open for business while they worked. Sometimes seemed agitated about it and had quite a temper with several things. Even had a customer make a comment about his "surly" attitude. He was rude to me on several occasions about having to lock the door or plugging the hole in the wall, so critters couldn't come in. He made the install experience not the best experience.

Great experience

It seems like he done a great job even with the trouble that turned up with the thermostat not working right. He finely got things working.

Very friendly and fast

No air conditioning on the hottest weekend of the year. Josh called us back as soon as possible. They had someone out to check, in a couple of days. Great communication, setting up repair visit, diagnosis, and options for repair, or replacement. Appreciate their honesty and the timely service we have had now and in the past.

Good experience...workers were friendly and worked quietly...work area left neat.

The guys worked very hard and were very conscious of their surroundings. They took on the extra work with no complaints and did it with good workmanship. I appreciate the time they took to correct some minor things that they found and to go over the equipment with me and my wife. Plus they were nice to my dog!